Receiving time = processing time + shipping time
processing time varies from 1 – 3 business days
Shipping time varies from 4 – 7 business days
We ship to all countries
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Estimates
Flat rate shipping: We offer £4.99 flat rate shipping to all locations within the UK and £20 to the rest of the world.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@kentemaster.uk with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a refund or exchange. We will refund the cost of the item only excluding any delivery fee.
To be eligible for a return, your item must be unused and in the same condition that you received it.
If you have any further questions, please don’t hesitate to contact us at info@kentemaster.uk